Frequently asked questions
Pricing, credits, GST, and what happens to your documents after you create them.
What is the difference between a slip and a GST invoice?
A slip is a quick bill or receipt — a restaurant bill, a cash memo, the kind of thing a counter printer produces on thermal roll. Slips are never stored. A slip exists only in your browser until you download the PDF; close the page and it is gone.
A GST invoice is a full tax invoice with GSTIN, HSN/SAC codes, and a CGST/SGST or IGST breakdown. GST invoices are saved to your account, so you can find them again, edit them, and re-download them later.
You choose which kind you are creating before you start.
How does pricing work?
You buy credits in advance and spend one credit each time you download a finished PDF. Building a document and previewing it are free and unlimited — previews carry a watermark. There is no subscription and no monthly fee, and credits never expire.
Do I get free downloads each month?
No. There is no free monthly allowance. Every clean PDF download costs one credit. What is free is everything up to the download: creating documents, editing them, switching templates, and previewing as many times as you like.
Why is my preview watermarked?
The watermark marks a preview as a preview. It is removed when you spend a credit to download the final PDF. Preview as often as you need to check the figures are right before you download — that costs nothing.
Where are my documents stored?
It depends on the kind. Slips are never stored on our servers — a slip lives only in your browser until you download it, and closing the page loses it. GST invoices are stored in your account, which is what lets you list, edit, and re-download them.
Can I use Invoxura on my phone?
Yes. The whole editor works in a mobile browser — sign in, build a document, preview it and download the PDF the same way you would on a laptop. Nothing needs installing.
Can I get a refund for purchased credits?
No. Credits are digital goods delivered immediately, and all purchases are final and non-refundable. Because previews are free and unlimited, you can confirm a document is correct before spending anything.
What happens if my payment fails but I was charged?
If your payment method is charged and the credits are not added, the transaction is reversed by your bank or payment provider within their standard timelines, typically 5–7 business days.
What if I am charged for a download and the PDF does not arrive?
The credit is returned to your balance automatically. If a download is billed but the PDF fails to generate, the charge is reversed before the error is shown to you.
How is GST calculated?
From the place of supply. If your state and the customer's state are the same, the tax is split into CGST and SGST; if they differ, it is charged as IGST. You set the rate per line item, and the totals, tax breakdown, and round-off are calculated for you. You remain responsible for checking that the result is correct for your business.
Do I need a GST number to use Invoxura?
No. If you are not GST registered, the invoice is marked as unregistered and the GST calculation is skipped entirely. You can still issue a clean, professional document with your line items and totals.
Do I need to enter card details to start?
No. You can build a document and preview it as many times as you like without paying anything and without entering any payment details. Payment only comes in when you want the clean, watermark-free PDF.
How customisable are the documents?
You get 19 colour themes and 30 layout shapes, together with configurable From and Bill-To blocks, several totals layouts, and document border styles — which combine into a very large number of distinct looks. Every theme and layout is included; none costs extra.
Does the invoice include bank and UPI details?
Yes. Account number, IFSC, branch name, and a UPI ID can all be printed on the invoice, and a UPI QR code can be included so clients can pay you directly from the document.
Can I edit an invoice after creating it?
Saved GST invoices can be reopened, edited, and re-downloaded. Re-downloading the same invoice within a few minutes of paying for it does not cost a second credit.
Is my data safe?
GST invoices are private to your account — only you, signed in, can open them — and everything sent between your browser and our servers is encrypted while in transit. Slips are not stored at all: a slip reaches us only for the moment it takes to draw the PDF, and is discarded as soon as the file is sent back to you.
How do I change my business details?
Open Settings. Your saved business details pre-fill the next document you create.
What templates are available?
A range of professional layouts. GST invoice templates are chosen in the editor — 19 colour themes and 30 layout shapes. Slip formats live under Slips, starting with the restaurant bill, with more being added. Every template is included; none costs extra.
Can I delete an invoice I saved?
Yes. Open your invoice list and delete it there. Deleting removes the invoice content from our servers.